| The above links provide troubleshooting information relating to getting your machine up and running. Your system has complex electronics that must interact with a customer-supplied computer. A given customer's computer may be configured in an incompatible manner, or may have a virus, lost hard drive sectors, or any of a number of other problems. While each electronics package is tested before shipment, it is possible for problems to arise during shipment due to rough handling, poor stacking of boxes, etc. In the unlikely event that you experience difficulties with your new system, they can generally be categorized as Communications, Installation, or Positioning problems. If you are unable to diagnose and correct the situation with the help of the information provided here, please call the Torchmate technical support staff at: (775) 673-2200. They can also be reached by e-mail through our sales department at: sales@torchmate.com. As the vast majority of our customers are experienced metal fabricators, we rarely get calls regarding the assembly of our machines or kits. However, if you have a question on this process, you may contact us in the same manner as above. If you have a question regarding our Torchmate CAD Module, we suggest that you visit our on-line Tutorial before calling or e-mailing us. Chances are that it will answer your question more quickly than calling us, and you have the added benefit of screen shots to view. You will find it at: www.torchmate.com/cadwalkthru An additional source of help on selected issues can be found at: www.torchmate.com/assistance |